faq

If you intend on playing sports at the collegiate level, you should choose "REAL Profile + Video^TM Account" service level. If you are a player, wanting only to access film and are not interested in connecting with college coaches, you should choose the “Player” service level.

Costs are based on the level of service and type of customer and are easily found using the “REAL SOLUTIONS” menu found on the right side of many of the pages on the web site. If costs are an issue with you or your family, please contact us toll free at 1-866-426-3883 to discuss the option of a scholarship profile.

Paying online is secure and we encourage you to use it for your convenience; however you may also pay by credit card by calling our toll-free number 1-866-426-3883 between the hours of 9:00 a.m. and 5:00 p.m., Mon.-Fri. (Central Time).

Just call our toll-free number 1-866-426-3883 between the hours of 9:00 a.m. and 5:00 p.m., Mon.-Fri. (Central Time) and we'll cancel your account. We ask that you be absolutely certain that you want to cancel your account and understand that cancelling your account effectively means your information is not available as part of the College Coaches Network website.

The short answer to this is, "No." We focus on connecting student athletes with college coaches. The purpose of the network is not to connect or create “social” networks of friends.

College Coaches Network is committed to protecting your personal information and uses an array of technologies to ensure its safety. Other than CCN staff and college coaches on the network, much of the information you provide is not accessible to the general public or other registered users. In many cases, you control who has access to your information by indicating whether you would like to make the information private (for college coaches only) or public.

We do not guarantee an athlete will be recruited exclusively as a result of using College Coaches Network. If you would like special one-on-one assistance with your recruiting efforts, please call us at 1-866-426-3883.

If you’ve forgotten your password, use the tools on the log in page to reset your password and a new one will be e-mailed to you. You can then log in and reset your password to something easier for you to remember.

Creating an account is a fairly easy process. Depending on your user type, the setup process can be one or more steps. While creating an account, you should try to remember not to use the “Back” button on your web browser. If you leave the set up before receiving a confirmation page, your information may be lost. If you experience any problem setting up your account, please contact us at 1-866-426-3883.

We've taken a number of steps to make uploading video as easy as possible and provide instructions on how to prepare your video for use with you College Coaches Network account. The length of the video and your Internet connection speed will largely determine how long it will take to upload your video. If you have any problems, please contact us and we'll work together with you to get your video online as fast as possible. If you would like for us to handle your video, use the game information card at the end of our "How to Prepare Your Video" instructions document.

Please note that we do review video before it becomes available to others on the website. Often, the delay is less than an hour, but during times of heavy website usage the delay can be as much as 24 hours.

Images are relatively easy to upload and rarely cause users an issue. If you do experience a problem, check to make sure that the picture has the “.jpg” or “.jpeg” file extension and the size of the image file you are uploading is less than 4 MB (or 4,000 KB).

You can edit or change your profile as often as you wish. First, log in. From there, you will be taken to your dashboard and click on “Edit Account Info.” or choose the profile you wish to edit and click on it.

If you encounter a problem with a link to another web page or web site from this web site, please report the problem via e-mail.

For any technical issue, you can e-mail a request for support to support@collegecoaches.net or call us Mon.-Fri. between 9:00 a.m. and 5:00 p.m. at 1-866-426-3883.

We do our best to review and edit each article submitted to us. During certain times of the year, we are inundated with articles – so our review and editing times can be extended. Furthermore, not all articles submitted to us will actually make it on to the web site. While we can verify whether we received an article, our editors cannot comment as to why an article has or hasn’t made it to the web site.

While CCN cannot guarantee the accuracy of the information related to athletes, we repeatedly remind athletes to conduct themselves in a responsible and mature manner. Athletes that use this web site are to use it to aid in their recruiting and generally understand why it is important to provide complete and accurate information for college coaches and recruiters. Further, we routinely audit for suspicious information and will contact users to confirm or deny the accuracy of their information.

If you are interested in advertising with College Coaches Network, please contact our media sales department at 1-866-426-3883 or e-mail us at sales@collegecoaches.net to request a media kit.

Our commitment and participation in local and regional sporting events offers advertisers a variety of truly unique ways to reach customers. To find out more about marketing and advertising through our events, please contact our media sales department at 1-866-426-3883 or contact us